COVID 19, Policies, and Information
On The Trail Rentals has been successful with following all the necessary and required protocols concerning COVID 19. As we come into our season, we plan on following the same protocols.
The Grand Lake OHV Trail System is still recovering from The East Troublesome Fire that occurred in October 2020. Please be respectful of the minimal trail closures and please stick to the trail system! Ride at your own risk! All groomed Snowmobile Trails will be open for the winter season (weather dependent). All roads, logging roads, and >50” trails will be open for the summer season.
GROUPS AND DISCOUNTS:
- Group sizes are not limited.
- Currently we offer military discounts.
- Discounts are available for 10 or more vehicles when paying with 1 credit card.
- All discounts require premier coverage on the damage waiver option.
RESERVATION POLICY CHANGES:
- We collect in full when making reservations. Please be ready with a credit card number for FULL payment.
- Walk-ins are excepted however we strongly encourage reservations!
- All drivers must now be 18 years or older with a valid driver’s license. Drivers between the ages of 18 and 24 must have their parents on the ride with them. NO EXCEPTIONS. Proof will be needed upon arrival.
CANCELLATION POLICY CHANGES:
- Before 72 hours: If you cancel outside of the 72-hour window On The Trail Rentals will refund you all but 15% of your reservation as a cancellation fee.
- Within 72 Hours: If you cancel within 72-hours you will forfeit the entire rental and will not receive any type of refund. ABSOLUTELY NO EXCEPTIONS
- Cancelling because of COVID, Sickness, or Inconvenience. We are all aware of the risks with COVID and other Sicknesses (Flu, RSV, Colds, Runny Noses, Fever, etc.). On The Trail Rentals is doing everything we can to stay operating and providing activities to the public. You, just like us, are taking financial risks and may encounter inconvenient changes to your plans. On The Trail Rentals will not be held responsible for these inconveniences. This is not limited to COVID, sickness, weather, road conditions, traffic, travel delays, road closures, accidents, family emergencies, lack of transportation, exposure, or distance of travel. On The Trail Rentals recommends and encourages all customers to protect their travel investment by purchasing travel insurance from a 3rd party. Unless our local health officials deem otherwise, our cancellation policy will not change.
- If On The Trail Rentals cannot rent Snowmobiles or Side by Sides due to unforeseen reasons, you will be refunded in full.
- If you cancel your trip, you MUST do so by phone. Cancellation attempts made via email, text, Facebook messenger, voicemail, etc. will not be accepted.
RENTAL GEAR:
- Snowmobiling Customers are responsible to bring the following gear and need to understand that On The Trail Rentals does not provide the following items:
- Goggles (available for purchase)
- Gloves (available for purchase)
- Balaclavas (available for purchase)
- Layered Clothing
- Insulted Snowmobile Suits, Insulated Snow Boots, and Helmets are provided with each Snowmobile rental. (Helmets will be sanitized after each use)
- Helmets will be provided for all Side by Side (RZR) rentals.
CHECKING IN:
- Please come ready to ride. Have your driver’s license and credit card ready when you arrive. All drivers of Snowmobiles and Side by Sides (RZRs) must have a drivers license. NO EXCEPTIONS.
- It takes most people 30 minutes to fill out paperwork, go to the bathroom, get dressed in appropriate gear, review a map, and get checked out on equipment. Large groups and parties with children seem to take longer. Please come prepared.
- We are doing our best to limit the number of people in our lodge building. This helps with noise, clutter, overcrowding, cleanliness, and an overall better customer experience. We don’t have space for extra family and friends to “hang out” while you ride. Sorry for the inconvenience.